I think this quote by the CIO of Dell is very profound and spot-on.  Companies are just now beginning to understand this fact.

For too many years the traditional thinking about gaining market share has focused on the four P's of Product, Price, Place and Promotion.  I...

ad·vo·cate

[v. ad-vuh-keyt; n. ad-vuh-kit, -keyt]

–verb (used with object)

1. to write in favor of; support or urge by argument; recommend publicly: He advocated higher salaries for teachers.

–noun

2. a person who speaks or writes in support or defense of a...

ar·tic·u·late

Articulate - ahr-tik-yuh-leyt

verb (used with object)

1.  to utter clearly and distinctly; pronounce with clarity.

2.  Phonetics. to make the movements and adjustments of the speech organs necessary to utter (a sp...

The dictionary defines benevolence as: Desire to do good to others; goodwill; charitableness.  I felt that was a great definition for this thought I had.  "Doing one small deed is more valuable than the sum of all great intentions."  

A quick story...  I was at the cou...

During my time in the customer service and support world I discovered many ways to help individuals and teams achieve exceptional levels of success.  I believe "success" in the business world is defined by the customer's level of satisfaction and their overall experien...

Customer Experience.  You've heard the term a lot by now.  Do you really know what it means and why its important to your business?  If you don't, maybe I can help.  

To really understand the essence and to find a solid definition of the term I turned to...