The Next Battleground
I think this quote by the CIO of Dell is very profound and spot-on. Companies are just now beginning to understand this fact. For too...
AdvocATE
ad·vo·cate [v. ad-vuh-keyt; n. ad-vuh-kit, -keyt] –verb (used with object) 1. to write in favor of; support or urge by argument;...
ArticulATE
ar·tic·u·late Articulate - ahr-tik-yuh-leyt verb (used with object) 1. to utter clearly and distinctly; pronounce with clarity. 2. ...
Experience is not just about customers
The dictionary defines benevolence as: Desire to do good to others; goodwill; charitableness. I felt that was a great definition for...
The 'ate" ways for delivering an Exceptional Customer Experience (CX)
During my time in the customer service and support world I discovered many ways to help individuals and teams achieve exceptional levels...
Customer Experience: What's the big deal?
Customer Experience. You've heard the term a lot by now. Do you really know what it means and why its important to your business? If...
