Defining your customer's experience throughout their journey with your company.
WHY CX MATTERS
A couple key things to consider:
89% of customers will leave for a competitor if they have one bad experience with a company.
83% of company executives believe their company provides a great customer experience but only 48% of customers agree.
86% of buyers will pay more for a better customer experience.
WHO WE ARE
Customer Experience Navigators is a boutique consulting firm focused on Customer Experience (CX) strategies. Our mission is to help you identify your current experience from your customer's perspective and develop strategies to improve that experience.
Statistics prove over and over that a great customer experience creates loyalty which in turn increases revenue to your company by extending the customer lifetime value (CLV).
Our team of industry experts are here to help.
WHAT WE DO
Touch point mapping
Customer journey mapping
Customer satisfaction benchmarking
Customer data collection
Cultural re-engineering & alignment
Employee engagement strategies