customer experience consulting, customer service consulting, journey mapping, touch point, touchpoint mapping, customer experience consulting, customer experience mapping, customer experience consulting, client experience, customer experience consulting

Defining your customer's experience throughout their journey with your company.

WHY CX MATTERS
customer experience consulting, customer service consulting, journey mapping, touch point, touchpoint mapping, customer experience consulting, customer experience mapping, customer experience consulting, client experience, customer experience consulting

A couple key things to consider:

 

89% of customers will leave for a competitor if they have one bad experience with a company.

 

83% of company executives believe their company provides a great customer experience but only 48% of customers agree.

 

86% of buyers will pay more for a better customer experience.​

WHAT WE DO
customer experience consulting, customer service consulting, journey mapping, touch point, touchpoint mapping, customer experience consulting, customer experience mapping, customer experience consulting, client experience, customer experience consulting

Touch point mapping

 

Customer journey mapping

Customer satisfaction benchmarking

 

Customer data collection

 

Cultural re-engineering & alignment

 

Operational improvements

 

Employee engagement strategies

 

 

 

 

 

 


 
WHO WE ARE
customer experience consulting, customer service consulting, journey mapping, touch point, touchpoint mapping, customer experience consulting, customer experience mapping, customer experience consulting, client experience, customer experience consulting

Customer Experience Navigators is a boutique consulting firm focused on Customer Experience (CX) strategies. Our mission is to help you identify your current experience from your customer's perspective and develop strategies to improve that experience.  

 

Statistics prove over and over that a great customer experience creates loyalty which in turn increases revenue to your company by extending the customer lifetime value (CLV).

 

Our team of industry experts are here to help.